When will I receive my order?

We prepare orders gradually. We strive to keep costs and delivery times as low as possible to offer our customers the best possible experience.

The delivery of your order consists of two parts: To prepare your order, to carry out the quality control of our products, we need about 1-2 days. Due to the high volume of orders we receive for this item, please note that sometimes the processing time can take longer.

The item will then be prepared for shipping in our warehouse and sent by post to your address, which usually takes 5 to 8 business days. Once the order is completed, you will receive an order number in the confirmation email so you can track the status of your order.

Where do you ship your products?

We deliver in Switzerland and Liechtenstein.

We also deliver to European Union countries including France, Germany, Italy, Spain, Belgium, Austria and the United Kingdom.

Where do you ship your products from?

Our offices and business premises are located in the canton of Bern in Switzerland. All orders are prepared by us and forwarded to the post office from our business premises in Bern.

Can I track my order?

Yes, a tracking number for your order will be provided to you as soon as the package leaves our warehouse. If you would like more information about tracking your package, contact us by email at

I still haven't received my order. Why is it taking so long?

We apologize for this delay. Sometimes shipping by post can take longer than expected for logistical reasons. Normally all our packages are delivered within a maximum of one week. However, you can always track your order and see where it is.

If you need help tracking your package or would like to make a request, contact us by email at the following address:


Which payment methods are accepted?

We accept all types of credit cards: MasterCard, Visa, American Express and others, as well as ApplePay. It is also possible to pay conveniently via PayPal or by invoice with Klarna.

Is the payment secure?

Yes, all our payments are secured by the best available technologies for online payments.

We are committed to 100% transparency and security regarding your payments.